Our client, the premier private emergency medical care provider in Southern Africa, operates from over 50 bases throughout South Africa providing quality emergency response and pre-hospital care services, supporting both public and private hospitals. In 2012 they embarked on a project to improve the quality and turnaround of the processing of their CASE SHEETS that are completed daily across the country at every emergency response that they attend to.
Medical
Medical Data Capture Case Study – Healthcare Document Processing and ERP Data Integration
Healthcare & Medical
Medical Document Processing & Data Capture
OutProsys helped a healthcare client process high volumes of medical case sheets by implementing secure document scanning, data capture and validation workflows, enabling accurate data integration into their ERP system.
When the client approached us, they required a platform whereby their e-learning exam revision papers could be made available to users with the following criteria:
Setup and hosting of the revision papers on one platform which would be accessible from any device, including but not limited to, PC, Laptop, Tablet & Smart phone with cross platform support for Windows, Linus, Android and Blackberry. The platform needed to be mobile device friendly, accessible from a mobi site and apps developed for Android & Apple use. A secure login for users was important, with filtering, searching of papers and auto marking a proviso.
A full payment platform was to be included, so that users could be charged for papers completed. Support for multiple members in the family using a family account as well as maintain a client balance and transaction history so that users are able to see a history of results for all papers completed. If required, the platform was to be able to support discounts for key partners and ensure adequate backup and redundancy in the event of failure and support their detailed reporting requirements per client.
We successfully completed both benchmark and pilots, meeting and exceeding their high standards set, including the ability to meet their current and future e-learning requirements, with the following solution.
OutProsys first invested time in understanding the current work-flow processes and then designed, developed and implemented a bespoke e-learning solution using their experience, capabilities and leading edge technology.
The existing system at our customer was replaced with the e-learning platform, which is hosted in the cloud and accessible from either a mobi site, Android or Apple App. With the improved solution, our customer fulfilled & exceeded their original success criteria as follows:
- Secure login for users
- Allows filtering and searching of papers
- Incorporates a full payments platform
- Charges for papers completed by users
- Auto-marks papers completed
- Supports multiple members in the family using a family account
- Maintains a client balance and transaction history
- Allows users to see a history of results for all papers
- Ensures adequate backup and redundancy in the event of failure
- Supports detailed reporting requirements